Client Support, Customer Service, Product Onboarding, General eCommerce Questions etc.: John Swanke / john.s@bristmfg.com
Receiving. Warehouse Supervisor: Braden Lowen / braden.l@bristmfg.com
How to create and connect a brist.store domain for shopify stores
How to add an ecomm location to RF-Smart Shipping App
How to add a new customer to the script to zero out dollars on orders
How to create a stock count for an inventory release
How to adjust out inventory once count is completed/items shipped
How to remove a location in netsuite (admin), once final ecom bill is issued
Detailed SOP on how to add new products, create PO's, Photo Tasks, each step in the process .
Process for onboarding new items, adding a new variant, onboarding new non-brist made item, etc.
Video process for creating PO's for existing items (replenishments)
All things product photos, how to create the tasks, add info to PO's and upload to the webstore
Creating new Rora Blank items
How to create a matrix item or new variable item in WooCommerce
Broad overview of freshdesk
Link to all SOPs for creating returns/refunds for Woo/Shopify
How to update shipping rates/methods for woocommerce sites (shipperHQ)
Report to compare shipping charged vs billed to customer - to monitor costing
List of completed product photos that haven't been uploaded to the site
List of product photo tasks regardless of status
List of open web support tasks
New Leads from the ecommerce interest form
List of closed receiving PO's for eComm items
List of open receiving PO's for eComm items
List of receiving form submissions (product being sent to brist)
Report to compare shipping charged vs billed to customer - to monitor costing
Sales Orders that contain new items on order for the store
Link to all assets for sales (pricing, timeline, store examples, decks,etc)
Includes pop-up store assets
Frequently asked questions and process outline
Must be submitted by client or rep before meeting w ecomm team
Login to your NetSuite account and filter by Store/Location at the top
Login to your NetSuite account and filter by Store/Location at the top. Shows low inventory based on standard thresholds
Needs to be completed by client if they are sending us items to be processed into inventory
How to create a store specific low inventory report, that sends scheduled emails to the rep and/or customer
Tutorial for creating webstore mock-ups
Spec for product photos / studio
E-Commerce billing is done at the beginning of every month, for the previous months services. Billing will be sent out within 5 business days
Product onboarding warehouse processes
Contains SOPs for pick/pack/ship B2C (ecomm) orders
Creation of bins and locations in netsuite, bin putaway, etc
Receiving returns for B2C customers